Refund policy

Return & Refund Policy

Return Conditions

At Sylva Ritual, we carefully prepare every order to ensure the quality and condition of our products.

Due to hygiene and personal care considerations, used products may not be eligible for return.

To be eligible for a return:

  • Return requests must be submitted within 7 calendar days after delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Items must remain in their original condition with all accessories included.

Returns that do not meet these requirements may be refused.

Natural Materials Notice

Many Sylva Ritual products are handcrafted using natural materials such as wood, horn, and botanical ingredients.

Due to the unique characteristics of natural materials, slight variations in:

  • Color
  • Texture
  • Grain
  • Appearance

are considered normal and are not regarded as product defects.

These natural variations make each piece unique and do not affect product quality, function, or safety.

Return Shipping & Refunds

For customer-initiated returns, return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned product, approved refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method.

Please note:

  • Original shipping fees are non-refundable.
  • Any return-related shipping costs, customs duties, or taxes are the responsibility of the customer.
  • Refund processing times may vary depending on your payment provider.

Defective or Damaged Items

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and provide:

  • Order number
  • Photos or videos showing the issue
  • Description of the problem

After review and confirmation, we will provide a suitable solution, including replacement or refund when applicable.

Cancellation Requests

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we are unable to cancel or modify the order.

For orders already in transit, refunds will only be processed after the returned package has been received.

Shipping costs and any applicable return-related fees may be deducted from the refund amount.

Final Sale Items

Clearance items, personalized products, and products marked as non-returnable are final sale and cannot be returned or exchanged.

Please review product details carefully before purchasing.

EU Consumer Rights

For customers located in the European Union, the statutory 14-day cooling-off period applies according to applicable consumer protection regulations.

Exceptions may apply to products that have been opened or used due to hygiene and personal care considerations.