Terms of Service

Acceptance of Terms

Welcome to Sylva Ritual. By accessing or using our website, or by placing an order with us, you agree to be bound by these Terms of Service and our applicable policies.

If you do not agree with these terms, please do not use our website or place an order.

Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our website.

You may not use our website to engage in fraudulent activities, attempt to gain unauthorized access, distribute harmful content, or otherwise misuse our services.

Products & Product Information

We make every effort to ensure that product descriptions, images, pricing, and other information on our website are accurate and up to date.

However, many of our products are handcrafted using natural materials. Slight variations in color, texture, grain, shape, and appearance may occur from one item to another. These natural and handmade variations are not considered defects.

We reserve the right to correct errors, update product information, or modify product availability at any time.

Orders & Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

All orders are subject to availability and confirmation. We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, pricing errors, inventory issues, or other unforeseen circumstances.

If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.

Prices and promotions may change without prior notice. Any applicable taxes, duties, or other charges will be handled as described during checkout and in our applicable policies.

Shipping & Delivery

Shipping methods, delivery times, shipping fees, international shipping, customs, and other delivery-related matters are described in our Shipping Policy.

Estimated delivery times are provided for reference and may be affected by circumstances beyond our reasonable control, including customs clearance, transportation disruptions, severe weather, natural disasters, strikes, or other unforeseen events.

Returns & Refunds

Our return and refund procedures are described in our Return & Refund Policy.

Nothing in these Terms of Service is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law.

For customers located in jurisdictions with mandatory consumer protection rights, those rights will continue to apply.

Natural Materials & Handmade Products

Our products may be made using natural materials such as horn, wood, and botanical ingredients.

Because natural materials and handmade processes are inherently unique, minor differences between individual products are expected.

These characteristics are part of the natural appearance and craftsmanship of our products and do not necessarily indicate a defect.

Please follow the care and usage instructions provided with each product.

Wellness Disclaimer

Our products are designed for personal self-care, relaxation, mindfulness, and wellness routines.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary.

If you have a medical condition, specific health concerns, or are undergoing medical treatment, please consult a qualified healthcare professional before using our products.

Intellectual Property

All content available on this website, including but not limited to our brand name, logo, product images, photographs, text, graphics, product descriptions, website design, and other original materials, is owned by Sylva Ritual or used with appropriate authorization.

You may not copy, reproduce, modify, distribute, republish, or commercially use our content without our prior written permission.

Third-Party Services & Links

Our website may contain links to or rely on third-party services, including payment providers, shipping providers, social media platforms, and other external services.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Limitation of Liability

To the maximum extent permitted by applicable law, Sylva Ritual shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

We are not responsible for losses, delays, or failures caused by circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business, services, or applicable legal requirements.

The updated version will be posted on this page with the revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

Governing Law & Consumer Rights

These Terms of Service shall be governed by the laws applicable to Sylva Ritual, except where mandatory consumer protection laws in the customer's country or jurisdiction provide otherwise.

Nothing in these terms is intended to restrict any mandatory rights or protections available to consumers under applicable law.